Practice management is the theory and practice of running a successful professional services business. It covers the operational and work practices as well the characteristics for success.
Effective and efficient professional services practices are essential for ensuring that clients’ expectations are met at a market value and price and your services are delivered productively to a required standard. Good work practices are essential for a profitable business.
An in depth review of your professional services practices, benchmarked against industry best practices, enables us to help you identify areas of your business that requires improvement and to implement improvement initiatives.
In addition to identifying and implementing service delivery and management work practices, we also develop a documented consulting, or service delivery, approach.
Such a documented consulting/service delivery approach ensures that your work practices are repeatable and that knowledge is codified, leveraged and shared. In our experience, a documented practice management framework and manual is essential for facilitating quality and productivity.